Employees’ Self-Worth: Psychological and sociological factors influencing job satisfaction

Authors

  • Norhayati Mat Yusoff Department of Foodservice Management , Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Puncak Alam Campus, 43200 Selangor, Malaysia.
  • Nur ‘Aziemah Norhamdani Department of Culinary Arts & Gastronomy, Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Puncak Alam Campus, 43200 Selangor, Malaysia
  • Rosmaliza Muhammad Department of Culinary Arts & Gastronomy, Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Puncak Alam Campus, 43200 Selangor, Malaysia.
  • Agus Sudono Catering Industry Management Program and Tourism Department, Universitas Pendidikan Indonesia, Jl. Dr. Setiabudhi No 229 Bandung, Indonesia.

DOI:

https://doi.org/10.21834/ebpj.v7i19.3247

Abstract

This study aimed to examine whether individual self-worth influences job satisfaction through the mediating role of employee engagement at Kedai Ayamas, a convenience food store chain. Data were collected from 120 employees from Kedai Ayamas outlets throughout Malaysia. Questionnaires were developed and distributed via Google form link through emails. Perceived organizational support outperformed self-worth and value congruence in enhancing employee engagement and job satisfaction in convenience stores. Moreover, perceived organizational support makes employees feel accountable for the organization and helps it achieve its goals. The findings assist managers understand how employee engagement affects job satisfaction and view their personal traits.

Keywords: Convenience stores, employees’ self-worth, sociological factors, job satisfaction

eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.

DOI: https://doi.org/10.21834/ebpj.v7i19.3247

Published

2022-03-31

How to Cite

Mat Yusoff , N. ., Norhamdani , N. ‘Aziemah ., Muhammad , R. ., & Sudono , A. . (2022). Employees’ Self-Worth: Psychological and sociological factors influencing job satisfaction. Environment-Behaviour Proceedings Journal, 7(19), 385-391. https://doi.org/10.21834/ebpj.v7i19.3247