The 'First Time User' Experience Conceptual Framework

Nur Aniza Mohd Lazim; Azahar Harun; Mohamed Razeef Abdul Razak; Andrialis Abdul Rahman

doi:10.21834/ebpj.v7iSI7.3784

The 'First Time User' Experience Conceptual Framework

Authors

Nur Aniza Mohd Lazim Department of Creative Motion Design, College of Creative Arts, 40450 Shah Alam, Selangor, Malaysia
Azahar Harun Department of Graphic Design, College of Creative Arts, 78000 Alor Gajah, Melaka, Malaysia
Mohamed Razeef Abdul Razak Department of Graphic Design, College of Creative Arts, 40450 Shah Alam, Selangor, Malaysia
Andrialis Abdul Rahman Department of Creative Photomedia, College of Creative Arts, 40450 Shah Alam, Selangor, Malaysia

DOI:

https://doi.org/10.21834/ebpj.v7iSI7.3784

Keywords:

First Time User Experience (Ftux), Emotional Design, Artificial Emotion

Abstract

Every user who is using an application should have started somewhere. From HCI perspective, successful onboarding provides an opportunity to realize a return on investment in mobile applications and ensure that newcomers quickly become engaged and productive while onboarding new applications on their smartphones. Onboarding is defined as the process of helping new hires adjust to performance new tasks quickly. This mixed methodology paper aims to understand user preferences and adaptability on new applications and construct a conceptual framework of a successful onboarding experience from a quality mobile application using the FTUX framework.

Published

2022-08-31

How to Cite

Mohd Lazim, N. A., Harun, A., Abdul Razak, M. R., & Abdul Rahman, A. (2022). The ’First Time User’ Experience Conceptual Framework. Environment-Behaviour Proceedings Journal, 7(SI7), 321–329. https://doi.org/10.21834/ebpj.v7iSI7.3784