Tenacity of Accountability in Local Government to Achieve Public Trust

Nor Zaini Zainal Abidin; Shahriza Ilyana Ramli; Nur Irinah Mohamad Sirat; Nurul Mazrah Manshor

doi:10.21834/e-bpj.v8iSI13.5042

Authors

Nor Zaini Zainal Abidin Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA Cawangan Kedah, Kampus Sungai Petani, Malaysia.
Shahriza Ilyana Ramli Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA Cawangan Kedah, Kampus Sungai Petani, Malaysia.
Nur Irinah Mohamad Sirat Faculty of Law, Universiti Teknologi MARA Cawangan Kedah, Kampus Sungai Petani, Malaysia.
Nurul Mazrah Manshor Faculty of Law, Universiti Teknologi MARA Cawangan Kedah, Kampus Sungai Petani, Malaysia.

DOI:

https://doi.org/10.21834/e-bpj.v8iSI13.5042

Keywords:

Public Trust, Accountability, Local Government, Service Delivery

Abstract

The uncertainty in determining the public’s trust portrays public prejudices towards the government, especially in service delivery. As a field government, local government is a place of study in this matter. Being the closest to the public, the work and services of local government are primarily subject to public scrutiny and questions. Accountability means excellent services and general satisfaction, which can lead to public trust. Three important accountability activities have been chosen to assess public trust. By using Smart-PLS to test the variables, encouraging results were derived in terms of the accountability of public servants towards public trust.

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