Organisational Resilience Building in Small and Micro Enterprises under the VUCA Environment

Yue You; Fatmawati Latada; Zhang Ziran; Huang Donghai

doi:10.21834/e-bpj.v10iSI24.6391

Authors

Yue You Universiti Malaysia Pahang Al-Sultan Abdullah,Centre for Human Science, Pahang, Malaysia; Department of Fine Arts and Design, Hebei Minzu Normal Universit, Cheng De, China
Fatmawati Latada Universiti Malaysia Pahang Al-Sultan Abdullah,Centre for Human Science, Pahang, Malaysia
Zhang Ziran Universiti Malaysia Pahang Al-Sultan Abdullah, Centre for Human Science, Pahang, Malaysia; School of Foreign Studies, Hebei Minzu Normal Universit, Cheng De, China
Huang Donghai Universiti Malaysia Pahang Al-Sultan Abdullah,Centre for Human Science, Pahang, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v10iSI24.6391

Keywords:

Organizational Resilience, Crisis Response, Literature Review

Abstract

Small and micro enterprises (SMEs) encounter big blows while operating in VUCA (Volatility, Uncertainty, Complexity, Ambiguity) environment as a result of their resource constrains and external dependencies. This study build a conceptual model that links organized performance to the elements of external environmental factors, internal resources, resilience capabilities, and the contribution of resilience building to SMEs. From systematically reviewing literature on VUCA and organisational resilience theories, the model specifies the pathways of how SMEs adapt and thrive in continuously changing (VUCA) conditions.

References

Audretsch, D. B. (2022). The Role of SMEs in Driving Innovation. Small Business Economics, 50(2), 215–230.

Bennett, N., & Lemoine, J. (2014). What VUCA Really Means for You. Harvard Business Review, 92.

Bhamra, R., Dani, S., & Burnard, K. (2011). Resilience: the concept, a literature review and future directions. International Journal of Production Research, 49(18), 5375–5393. https://doi.org/10.1080/00207543.2011.563826 DOI: https://doi.org/10.1080/00207543.2011.563826

Calipah, I., Mustofa, J., & Fitriani, L. K. (2024). Membangun Ketahanan Organisasional: Peran Kepemimpinan dan Komunikasi dalam Menghadapi Perubahan Tinjauan Sistematic Literature Review. Jurnal Ilmiah Global Education, 5(2), 1555–1563. https://doi.org/10.55681/jige.v5i2.2828 DOI: https://doi.org/10.55681/jige.v5i2.2828

Chowdhury, M., Prayag, G., Orchiston, C., & Spector, S. (2019). Postdisaster Social Capital, Adaptive Resilience and Business Performance of Tourism Organizations in Christchurch, New Zealand. Journal of Travel Research, 58(7), 1209–1226. https://doi.org/10.1177/0047287518794319 DOI: https://doi.org/10.1177/0047287518794319

Evenseth, L. L., Sydnes, M., & Gausdal, A. H. (2022). Building Organizational Resilience Through Organizational Learning: A Systematic Review. Frontiers in Communication, 7. https://doi.org/10.3389/fcomm.2022.837386 DOI: https://doi.org/10.3389/fcomm.2022.837386

Hokmabadi, H., Rezvani, S. M. H. S., & de Matos, C. A. (2024). Business Resilience for Small and Medium Enterprises and Startups by Digital Transformation and the Role of Marketing Capabilities—A Systematic Review. Systems, 12(6), 220. https://doi.org/10.3390/systems12060220 DOI: https://doi.org/10.3390/systems12060220

Holling, C. S. (2001). Understanding the Complexity of Economic, Ecological, and Social Systems. Ecosystems, 4(5), 390–405. https://doi.org/10.1007/s10021-001-0101-5 DOI: https://doi.org/10.1007/s10021-001-0101-5

Kumar, V., Sindhwani, R., Behl, A., Kaur, A., & Pereira, V. (2024). Modelling and analysing the enablers of digital resilience for small and medium enterprises. Journal of Enterprise Information Management, 37(5), 1677–1708. https://doi.org/10.1108/JEIM-01-2023-0002 DOI: https://doi.org/10.1108/JEIM-01-2023-0002

ILO. (2023). The power of small: Unlocking the potential of SMEs. Https://Webapps.Ilo.Org/Infostories/En-GB/Stories/Employment/SMEs.

Lombardi, S., Pina e Cunha, M., & Giustiniano, L. (2021). Improvising resilience: The unfolding of resilient leadership in COVID-19 times. International Journal of Hospitality Management, 95, 102904. https://doi.org/10.1016/j.ijhm.2021.102904 DOI: https://doi.org/10.1016/j.ijhm.2021.102904

Manser Payne, E. H., Dahl, A. J., & Peltier, J. (2021). Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems. Journal of Research in Interactive Marketing, 15(2), 200–222. https://doi.org/10.1108/JRIM-12-2020-0252 DOI: https://doi.org/10.1108/JRIM-12-2020-0252

Mhlanga, D., & Dzingirai, M. (2024). Bibliometric study on organizational resilience: trends and future research agenda. International Journal of Corporate Social Responsibility, 9(1), 9. https://doi.org/10.1186/s40991-024-00098-8 DOI: https://doi.org/10.1186/s40991-024-00098-8

Muadzah, S., & Suryanto, S. (2024). ORGANIZATIONAL CULTURE AND RESILIENCE : SYSTEMATIC LITERATURE REVIEW. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 8(2), 1426–1440. https://doi.org/10.31955/mea.v8i2.4175 DOI: https://doi.org/10.31955/mea.v8i2.4175

OECD. (2020). SME Policy Responses. . Https://Www.Oecd.Org/Coronavirus/Policy-Responses/Coronavirus-Covid-19-Sme-Policy-Responses-04440101/.

Prabowo, H., Furinto, A., & Hamsal, M. (2021). The Influence of Digital Technology, Customer Experience, and Customer Engagement on E-Commerce Customer Loyalty. J. Theor. Appl. Inf. Technol, 99, 1149–1161.

Pradana, D. W., & Ekowati, D. (2024). Future organizational resilience capability structure: a systematic review, trend and future research directions. Management Research Review, 47(10), 1586–1605. https://doi.org/10.1108/MRR-08-2023-0538 DOI: https://doi.org/10.1108/MRR-08-2023-0538

Rodríguez-Sánchez, A., Guinot, J., Chiva, R., & López-Cabrales, Á. (2021). How to emerge stronger: Antecedents and consequences of organizational resilience. Journal of Management & Organization, 27(3), 442–459. https://doi.org/10.1017/jmo.2019.5 DOI: https://doi.org/10.1017/jmo.2019.5

Settembre-Blundo, D., González-Sánchez, R., Medina-Salgado, S., & García-Muiña, F. E. (2021). Flexibility and Resilience in Corporate Decision Making: A New Sustainability-Based Risk Management System in Uncertain Times. Global Journal of Flexible Systems Management, 22(S2), 107–132. https://doi.org/10.1007/s40171-021-00277-7 DOI: https://doi.org/10.1007/s40171-021-00277-7

Wang, H., Zheng, C., Liu, J., & Jiang, X. (2022). Digital Technology Search and New Venture Performance in Dynamic Environments. Journal of Organizational and End User Computing, 34(7), 1–22. https://doi.org/10.4018/JOEUC.308816 DOI: https://doi.org/10.4018/JOEUC.308816

Zahro, Affa, A. S., Adriyana, R., Mahmudah, D. A., & Khasanah, E. S. (2024). Building Organizational Resilience in Creative Fashion SMEs: A Literature Review. KnE Social Sciences. https://doi.org/10.18502/kss.v9i24.16868

Zutshi, A., Mendy, J., Sharma, G. D., Thomas, A., & Sarker, T. (2021). From challenges to creativity: enhancing SMEs’ resilience in the context of COVID-19. Sustainability, 13(12), 65 DOI: https://doi.org/10.3390/su13126542