Crisis Management in Malaysian Companies during Challenging Times: A review

Authors

  • Nurul Nabilah Yahaya Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia
  • Sarina Othman Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia
  • Tuan Nooriani Tuan Ismail Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia

DOI:

https://doi.org/10.21834/e-bpj.v9iSI22.5882

Keywords:

Crisis Management, Malaysian Companies

Abstract

The need for management under the context of crisis had been a huge realization after the sudden pandemic bombarded the world and give severe impacts toward the corporate sector all over the world in many aspects. Thus, this article aims to review the literature relating to the crisis management and its application by the Malaysian companies during crisis or challenging times. In Malaysia, companies suffered losses due to sudden crisis (pandemic) and companies with proper crisis management are the Government Link Companies (GLCs) as compared to the private sector companies.

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Published

2024-08-03

How to Cite

Yahaya, N. N., Othman, S., & Tuan Ismail, T. N. (2024). Crisis Management in Malaysian Companies during Challenging Times: A review. Environment-Behaviour Proceedings Journal, 9(SI22), 327–331. https://doi.org/10.21834/e-bpj.v9iSI22.5882

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