Caught in the Web: How social media overload tangling social media exhaustion in the Malaysian corporate world
Keywords:
Social Media Overload;, Social Media Exhaustion;Abstract
Social media has transformed workplace communication and collaboration, but also created challenges for employees. This study investigates the effects of information, communication, and social overload on social media exhaustion among Malaysian corporate employees using the Transactional Theory of Stress and Coping. A quantitative survey of 250 employees across various industries revealed significant positive relationships among all dimensions of social media overload and social media exhaustion. The study addresses a gap in Malaysian workplace research and highlights the negative consequences of excessive social media use. It recommends balanced digital practices, supportive organisational policies, and effective communication strategies to enhance employee well-being and workplace sustainability.
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Copyright (c) 2026 Editor- in-Chief; Al Amirul Eimer Ramdzan Ali, Nur Nabilah Abdullah, Abdul Kadir Othman, Putri Zainab Abdul Aziz, Ive Emaliana
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